Computer Trouble Shooting

 

"I hear a recording from the modem after it dials" or "I get a fast busy signal"

  1. Check to see that only 394-5000 is being dialed, also make sure that if your dialing a *70 in front of the number that you have "Call Waiting" available, otherwise it won't work either.

"My modem won’t dial" or "I get a No Dial-Tone"

  1. Check to make sure the phone line is tightly plugged in.
  2. If using an external modem, make sure the modem cable is plugged in tightly too.
  3. Check to make sure that no other modem software applications are running, and that no other program is trying to use your modem.
  4. If using an external modem, make sure that you have the modem turned on and there is power going to it.
  5. If using an external modem, then shut off the modem for a few seconds and then turn it back on.
  6. Do a complete shutdown of your computer. Turn it off for about 10-20 seconds, then turn your PC back on and try your modem again.
  7. Check to make sure that the correct COM Port is set for your modem.

"It keeps asking for my password" or "It says I have an incorrect username and/or password"

  1. Make sure you have the correct username and password. Most problems that happen here are either you are entering your E-mail address, and not your username. Also you might be entering the wrong password. Make sure NOT to use your override password, if you have one. (Example: If your E-mail address is: JTurner@cxp.com, then your user name will be JTurner.)

"I can connect with my modem but nothing happens and then I get disconnected or, I get an error message after trying to connect."

  1. Check and make sure you have the correct User-ID and Password.
  2. Make sure you are dialing the correct number. 394-5000
  3. Check and make sure that your account hasn’t expired or your not late on a payment. If you are not sure call (904) 354-3992.

"After connecting to the Internet I can’t seem to go to any sites. It just sits there!"

  1. Is the site you are trying to view down? Try by checking multiple sites: Examples: (www.yahoo.com - www.microsoft.com - www.cxp.com)
  2. Did you configure the Internet settings correctly? Such as Gateway, DNS servers, and the correct Protocol. Check by going to the Advanced User Information page.
  3. If you are using Filtered Internet Access, make sure you have the Proxy Server configured with the correct port. Check by going to the Advanced User Information page.